1.1 “Handline” means Handline Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of Handline Pty Ltd.
1.2 “Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
1.3 “Goods” means all Goods or Services supplied by Handline to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).
1.4 “Price” means the Price payable for the Goods as agreed between Handline and the Customer in accordance with clause 5 below.
2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Goods.
2.2 These terms and conditions may only be amended with Handline’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and Handline.
2.3 Where Handline gives advice, recommendations, information, assistance or service to the Customer or the Customers agent, regarding the Goods or Services then it is given in good faith and Handline shall not be liable in any way whatsoever for any damages, losses or costs however arising resulting from the Customer relying on the same.
2.4 The Customer acknowledges and agrees that any expected or estimated outcomes concerning increased sales or market share or penetration achieved by the Customer derived from marketing activities undertaking by Whatever, expressed in consultation or quotations, are speculative and in no way constitute a guarantee.
2.5 The Customer acknowledges and agrees that they must hold their own insurance for their Goods whilst the Goods are at Handline’s premises, regardless of whether the Goods are being stored there, or if they are at the premises for contract packing or any other Services. In the event the Customer does not hold their own insurance and any damage or loss occurs to the Goods whilst at Handline’s premises then Handline shall not be held liable for any loss, damages or costs incurred.
3. Electronic Transactions (Victoria) Act 2000
3.1 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions (Victoria) Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.
4. Change in Control
4.1 The Customer shall give Handline not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by Handline as a result of the Customer’s failure to comply with this clause.
5. Price and Payment
5.1 At Handline’s sole discretion the Price shall be either:
(a) as indicated on any invoice provided by Handline to the Customer; or
(b) Handline’s quoted price (subject to clause 5.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.
5.2 Handline reserves the right to change the Price if a variation to Handline’s quotation is requested. Any variation from the plan of scheduled works or specifications (including, but not limited to, any variation due to unforeseen circumstances, or as a result of increases to Handline in the cost of materials and labour) will be charged for on the basis of Handline’s quotation and will be shown as variations on the invoice. Payment for all variations must be made in full at their time of completion.
5.3 At Handline’s sole discretion a non-refundable deposit may be required.
5.4 Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Handline, which may be:
(a) on delivery of the Goods;
(b) before delivery of the Goods;
(c) the date specified on any invoice or other form as being the date for payment; or
(d) failing any notice to the contrary, the date which is fourteen (14) days following the date of any invoice given to the Customer by Handline.
5.5 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, or by any other method as agreed to between the Customer and Handline.
5.6 Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to Handline an amount equal to any GST Handline must pay for any supply by Handline under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
6. Delivery of Goods
6.1 Delivery (“Delivery”) of the Goods is taken to occur at the time that:
(a) the Customer or the Customer’s nominated carrier takes possession of the Goods at Handline’s address; or
(b) Handline (or Handline’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.
6.2 At Handline’s sole discretion the cost of delivery is either included in the Price or is in addition to the Price.
6.3 The Customer must take delivery by receipt or collection of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then Handline shall be entitled to charge a reasonable fee for redelivery and/or storage.
6.4 Handline may deliver the Goods in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.
6.5 Any time or date given by Handline to the Customer is an estimate only. The Customer must still accept delivery of the Goods even if late and Handline will not be liable for any loss or damage incurred by the Customer as a result of the delivery being late.
7.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.
7.2 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, Handline is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Handline is sufficient evidence of Handline’s rights to receive the insurance proceeds without the need for any person dealing with Handline to make further enquiries.
7.3 If the Customer requests Handline to leave Goods outside Handline’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.
7.4 Whilst every care is taken by Handline to carry out the instructions of the Customer, it is the Customers responsibility to undertake a final proof reading of the Goods. Handline shall be under no liability whatever for any errors not corrected by the Customer in the final proof reading. Should the Customers alterations require additional proofs this shall be invoiced as an extra.
8. Printing Risk
8.1 When quotations are based on specifications, roughs, layouts, samples or dummies or printed, typewritten or other good copy, any extra work or cost caused by any variation by the Customer of his original instructions or by the manuscript copy being, in Handlines opinion, poorly prepared or by the Customer’s requirements being different from those originally submitted or described, then the cost of such variations may be charged to the Customer and shown as extras on the invoice.
8.2 All work carried out whether experimentally or otherwise at the Customer’s request will be charged to the Customer.
8.3 Unless otherwise agreed, the Customer shall bear the cost of fonts, or colour proofs, or artwork, specially bought at its request for the works.
8.4 Handline is under no obligation to provide samples of Goods ordered other than by virtual (computerised) sample. Whilst every effort will be taken by Handline to match virtual colours with physical colours, Handline will take no responsibility for any variation between virtual sale samples and either the virtual sale sample displayed on the Customer’s computer and/or the final product. Should a physical sample be required this will be provided on request by the Customer and will be charged for as an extra including return freight, the charge will be contra against final invoice.
8.5 While every effort will be taken by Handline to match PMS colours, Handline will take no responsibility for any variation due to substrates, half tones and/or detailed graphics between sale samples (including but not limited to virtual or physical samples) and the final product.
8.6 Handline shall not be held liable for inks wearing off through general wear and tear.
8.7 Where materials or equipment are supplied by the Customer for the provision of Services the Printer shall accept no liability for imperfect work caused by defects in, or the unsuitability of, such materials or equipment for the works.
8.8 Any change or correction to any film, bromides, artwork and/or any printing surface supplied by the Customer which is deemed necessary by the Printer to ensure correctly finished work shall be invoiced as an extra.
9. Conditions of Storage
9.1 Handline will prepare an inventory of Goods received for storage and will ask the Customer to sign that inventory. The Customer will be provided with a copy of the inventory. If the Customer signs the inventory, or does not do so and fails to object to its accuracy within seven (7) days of receiving it from Handline, then the inventory will be conclusive evidence of the Goods received. The inventory will disclose only visible items and not any contents unless the Customer ask for the contents to be listed, in which case Handline will be entitled to make a reasonable additional charge.
9.2 Handline is authorised to remove the goods from one warehouse to another without cost to the Customer. Handline will notify the Customer of the removal and advise the address of the warehouse to which the Goods are being removed not less than five (5) days before removal (except in emergency, when such notice will be given as soon as possible).
9.3 The Customer is entitled upon giving Handline reasonable notice to inspect the Goods in store but a reasonable charge may be made by Handline for this service.
9.4 Subject to payment for the balance of any fixed or minimum period of storage agreed the Customer may require the Goods to be removed from the store at any time on giving Handline not less than five (5) working days notice. If the Customer gives Handline less than the required notice Handline will still use their best endeavours to meet the Customers requirements, but shall be entitled to make a reasonable additional charge for the short notice.
9.5 The Customer agrees to remove the goods from storage within twenty-eight (28) days of a written notice of requirement from Handline to do so. In default, Handline may after fourteen (14) days notice to the Customer SELLALLOR ANY OF THE GOODS by public auction or, if that is not reasonably practicable by private treaty and apply the net proceeds in satisfaction of any amount owing by the Customer to Handline.
10.1 Each party agrees to treat all information and ideas communicated to it by the other confidentially and agree not to divulge it to any third party, without the other party’s written consent. The parties will not copy any such information supplied, and will either return it or destroy it (together with any copies thereof) on request of the other party.
11.1 Handline and the Customer agree that ownership of the Goods shall not pass until:
(a) the Customer has paid Handline all amounts owing to Handline; and
(b) the Customer has met all of its other obligations to Handline.
11.2 Receipt by Handline of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
11.3 It is further agreed that:
(a) until ownership of the Goods passes to the Customer in accordance with clause 11.1 that the Customer is only a bailee of the Goods and must return the Goods to Handline on request.
(b) the Customer holds the benefit of the Customer’s insurance of the Goods on trust for Handline and must pay to Handline the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed.
(c) the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for Handline and must pay or deliver the proceeds to Handline on demand.
(d) the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of Handline and must sell, dispose of or return the resulting product to Handline as it so directs.
(e) the Customer irrevocably authorises Handline to enter any premises where Handline believes the Goods are kept and recover possession of the Goods.
(f) Handline may recover possession of any Goods in transit whether or not delivery has occurred.
(g) the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of Handline.
(h) Handline may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.
12. Personal Property Securities Act 2009 (“PPSA”)
12.1 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
12.2 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by Handline to the Customer.
12.3 The Customer undertakes to:
(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Handline may reasonably require to;
(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 12.3(a)(i) or 12.3(a)(ii);
(b) indemnify, and upon demand reimburse, Handline for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
(c) not register a financing change statement in respect of a security interest without the prior written consent of Handline;
(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of Handline;
(e) immediately advise Handline of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.
12.4 Handline and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
12.5 The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
12.6 The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
12.7 Unless otherwise agreed to in writing by Handline, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.
12.8 The Customer must unconditionally ratify any actions taken by Handline under clauses 12.3 to 12.5.
12.9 Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.
13. Security and Charge
13.1 In consideration of Handline agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
13.2 The Customer indemnifies Handline from and against all Handline’s costs and disbursements including legal costs on a solicitor and own Customer basis incurred in exercising Handline’s rights under this clause.
13.3 The Customer irrevocably appoints Handline and each director of Handline as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 13 including, but not limited to, signing any document on the Customer’s behalf.
14. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
14.1 The Customer must inspect the Goods on delivery and must within seven (7) days of delivery notify Handline in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow Handline to inspect the Goods.
14.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
14.3 Handline acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
14.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Handline makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Handline’s liability in respect of these warranties is limited to the fullest extent permitted by law.
14.5 If the Customer is a consumer within the meaning of the CCA, Handline’s liability is limited to the extent permitted by section 64A of Schedule 2.
14.6 If Handline is required to replace the Goods under this clause or the CCA, but is unable to do so, Handline may refund any money the Customer has paid for the Goods.
14.7 If the Customer is not a consumer within the meaning of the CCA, Handline’s liability for any defect or damage in the Goods is:
(a) limited to the value of any express warranty or warranty card provided to the Customer by Handline at Handline’s sole discretion;
(b) limited to any warranty to which Handline is entitled, if Handline did not manufacture the Goods;
(c) otherwise negated absolutely.
14.8 Subject to this clause 14, returns will only be accepted provided that:
(a) the Customer has complied with the provisions of clause 14.1; and
(b) Handline has agreed that the Goods are defective; and
(c) the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
(d) the Goods are returned in as close a condition to that in which they were delivered as is possible.
14.9 Notwithstanding clauses 14.1 to 14.8 but subject to the CCA, Handline shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
(a) the Customer failing to properly maintain or store any Goods;
(b) the Customer using the Goods for any purpose other than that for which they were designed;
(c) the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
(d) the Customer failing to follow any instructions or guidelines provided by Handline;
(e) fair wear and tear, any accident, or act of God.
14.10 Notwithstanding anything contained in this clause if Handline is required by a law to accept a return then Handline will only accept a return on the conditions imposed by that law.
15. Intellectual Property
15.1 Where Handline has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of Handline.
15.2 The Customer warrants that all designs, specifications or instructions given to Handline will not cause Handline to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify Handline against any action taken by a third party against Handline in respect of any such infringement.
15.3 The Customer agrees that Handline may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which Handline has created for the Customer.
16. Default and Consequences of Default
16.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Handline’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
16.2 If the Customer owes Handline any money the Customer shall indemnify Handline from and against all costs and disbursements incurred by Handline in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own Customer basis, Handline’s collection agency costs, and bank dishonour fees).
16.3 Without prejudice to any other remedies Handline may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions Handline may suspend or terminate the supply of Goods to the Customer. Handline will not be liable to the Customer for any loss or damage the Customer suffers because Handline has exercised its rights under this clause.
16.4 Without prejudice to Handline’s other remedies at law Handline shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Handline shall, whether or not due for payment, become immediately payable if:
(a) any money payable to Handline becomes overdue, or in Handline’s opinion the Customer will be unable to make a payment when it falls due;
(b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
17.1 Handline may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice Handline shall repay to the Customer any money paid by the Customer for the Goods. Handline shall not be liable for any loss or damage whatsoever arising from such cancellation.
17.2 In the event that the Customer cancels delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by Handline as a direct result of the cancellation (including, but not limited to, any loss of profits).
17.3 Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.
18. Privacy Act 1988
18.1 The Customer agrees for Handline to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by Handline.
18.2 The Customer agrees that Handline may exchange information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:
(a) to assess an application by the Customer; and/or
(b) to notify other credit providers of a default by the Customer; and/or
(c) to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or
(d) to assess the creditworthiness of the Customer.
The Customer understands that the information exchanged can include anything about the Customer’s creditworthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act 1988.
18.3 The Customer consents to Handline being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
18.4 The Customer agrees that personal credit information provided may be used and retained by Handline for the following purposes (and for other purposes as shall be agreed between the Customer and Handline or required by law from time to time):
(a) the provision of Goods; and/or
(b) the marketing of Goods by Handline, its agents or distributors; and/or
(c) analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or
(d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
(e) enabling the daily operation of Customer’s account and/or the collection of amounts outstanding in the Customer’s account in relation to the Goods.
18.5 Handline may give information about the Customer to a credit reporting agency for the following purposes:
(a) to obtain a consumer credit report about the Customer;
(b) allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.
18.6 The information given to the credit reporting agency may include:
(a) personal particulars (the Customer’s name, sex, address, previous addresses, date of birth, name of employer and driver’s licence number);
(b) details concerning the Customer’s application for credit or commercial credit and the amount requested;
(c) advice that Handline is a current credit provider to the Customer;
(d) advice of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt collection action has been started;
(e) that the Customer’s overdue accounts, loan repayments and/or any outstanding monies are no longer overdue in respect of any default that has been listed;
(f) information that, in the opinion of Handline, the Customer has committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with the Customer’s credit obligations);
(g) advice that cheques drawn by the Customer for one hundred dollars ($100) or more, have been dishonoured more than once;
(h) that credit provided to the Customer by Handline has been paid or otherwise discharged.
19. Unpaid Seller’s Rights
19.1 Where the Customer has left any item with the Seller for repair, modification, exchange or for the Seller to perform any other service in relation to the item and the Seller has not received or been tendered the whole of any moneys owing to it by the Customer, the Seller shall have, until all moneys owing to the Seller are paid:
(a) a lien on the item; and
(b) the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods.
19.2 The lien of the Seller shall continue despite the commencement of proceedings, or judgment for any moneys owing to the Seller having been obtained against the Customer.
20.1 The failure by Handline to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Handline’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
20.2 These terms and conditions and any contract to which they apply shall be governed by the laws of the state in which Handline has its principal place of business, and are subject to the jurisdiction of the courts in that state.
20.3 Subject to clause 14 Handline shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Handline of these terms and conditions (alternatively Handline’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).
20.4 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Handline nor to withhold payment of any invoice because part of that invoice is in dispute.
20.5 Handline may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.
20.6 The Customer agrees that Handline may amend these terms and conditions at any time. If Handline makes a change to these terms and conditions, then that change will take effect from the date on which Handline notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for Handline to provide Goods to the Customer.
20.7 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
20.8 The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.